Refund Policy
Returns & Refunds Policy
Effective Date: 9/11/25
At PlayGearClub, customer satisfaction is important to us. Please read our policy carefully before making a purchase.
Refunds
-
No refunds will be issued unless your order does not arrive.
-
If you believe your order has not arrived, please email us with your order number and tracking information so we can investigate.
Returns
We accept returns only under the following conditions:
-
The item arrives defective due to our fault.
-
You receive the wrong item.
To initiate a return:
-
Do not send items back without contacting us first.
-
Please email us at PLAYGEARTALK@GMAIL.COM with your order number and a picture of the defective or incorrect item.
-
Once approved, we will provide instructions for your return.
Additional Notes
-
Returned items must be unused and in their original packaging.
-
We do not accept returns for items damaged due to customer misuse.
-
Shipping costs for returns may be the customer’s responsibility unless the mistake was ours.
Contact Us
For all return or refund requests, please contact us at:
PlayGearClub